FAQs
General Information
1. What is Dubai’s viral chocolate?
Dubai’s viral chocolate refers to a premium chocolate brand from the UAE that gained popularity on social media due to its luxurious taste, unique packaging, and high-quality ingredients.
2. Why is this chocolate so popular?
The chocolate is known for its smooth texture, rich flavours, and premium ingredients. Its eye-catching packaging and exclusivity make it a must-try for chocolate lovers and those looking for a luxury treat.
3. Where is the chocolate made?
Our chocolate is imported directly from Dubai, UAE, ensuring authenticity and freshness.
4. Is this the same chocolate seen on TikTok and Instagram?
Yes! This is the exact chocolate that has gone viral on social media for its premium quality and taste.
5. Do you sell any other chocolates from Dubai?
Currently, we specialise in the viral Dubai chocolate, but we may introduce other premium chocolates in the future. Stay tuned for updates!
Ordering & Shipping
6. Do you ship across the UK?
Yes, we offer delivery across the UK, including England, Scotland, Wales, and Northern Ireland.
7. How long does delivery take?
Standard delivery usually takes 4-5 business days, while express delivery options may be available at checkout.
8. What are the shipping costs?
Shipping costs vary depending on your location and the delivery option chosen. Standard shipping starts from £3.99. Free shipping may be available for orders over £30.
9. Do you offer international shipping?
Currently, we only ship within the UK, but we may expand our shipping options in the future.
10. Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email or SMS.
11. What should I do if my order arrives damaged?
If your chocolate arrives damaged, please contact our customer service team within 24 hours of delivery with photos of the damaged item, and we’ll arrange a replacement or refund.
12. Do you offer same-day or next-day delivery?
We do not currently offer same-day delivery, but next-day delivery may be available for select locations at an additional cost.
Product Details & Ingredients
13. Is the chocolate halal?
Yes, the chocolate is halal making it suitable for those following a halal diet.
14. Does the chocolate contain nuts or other allergens?
Some of our chocolates may contain nuts, dairy, or gluten. Please check the product description for detailed allergen information before purchasing.
15. Is the chocolate suitable for vegetarians or vegans?
Most of our chocolates are suitable for vegetarians, but they are not vegan as they contain dairy ingredients.
16. How should I store the chocolate?
To maintain freshness, store the chocolate in a cool, dry place away from direct sunlight and heat. The ideal storage temperature is 15-18°C.
17. Does the chocolate have an expiry date?
Yes, each chocolate has an expiry date printed on the packaging. Typically, our chocolates have a 6-12 month shelf life.
18. Is the packaging eco-friendly?
The packaging is designed to maintain product quality and freshness, but we are continuously exploring more sustainable options.
Payments & Returns
19. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna (if available).
20. Do you offer refunds or exchanges?
We accept refunds or exchanges only if the product arrives damaged, defective, or incorrect. Due to food safety reasons, we cannot accept returns on opened or perishable items.
21. Can I cancel my order after placing it?
Orders can only be canceled if they have not yet been processed. Please contact us immediately if you need to make changes.
22. Do you offer bulk or wholesale discounts?
Yes! If you're interested in bulk or wholesale orders, please contact us for special pricing.